Be Covid-19 safe

Enjoy a great experience at The Lights and be Covid-19 safe

See it Safely logo 2020

Please note that the venue is currently closed but Box Office will re-open in full for both telephone calls and in-person visits from 1 September.  Hours are 10am - 5pm Monday - Friday and 10am - 2pm Saturdays (until 1 September it is open 10am - 2pm Mon-Fri telephone only).

The whole venue will be back and open to the public from Monday, 27 September for classes, shows, and the Arena Cafe Bar.

We want to ensure that you enjoy a great experience at The Lights, secure in the knowledge that we have made the venue as Covid-19 safe as possible.  On this page you can read about the steps we have taken, and what we ask of you.

Prior to visting the venue please read these guidelines so you know what to expect:

Please do not come if you have been asked to quarantine or are unwell or have any Covid-19 symptoms, or are in a household where there are symptoms: 
  • a high temperature
  • a new, continuous cough
  •  a loss of, or change to, your sense of smell or taste

We can offer full refunds or vouchers or a transfer to an alternative show for audience members who are unable to attend providing that you notify us before a show commences.

The Lights will open one hour before the start of the performance to allow time for people to arrive naturally and minimise queues.  Entrance will be via the main doors only.

There are hand sanitiser points as you enter the venue and at strategic points around the building.  Please ensure that you use these upon entrance and as you move around.  Please ensure you wash your hands thoroughly after visiting the toilets.

Wearing masks is now a personal choice.  If you are able to, we ask that you continue to wear masks when moving around the venue.  They are not required when you are seated in the arena, cafe or auditorium.  Our team members will continue to wear masks/visors in all public spaces to help protect you, other team members and volunteers.

There is no social distancing in place in the venue, but we would ask that you be considerate of others and respect distances between yourself and those not in your party when you are moving around. 

You will find copies of the NHS track and trace posters around the venue to allow you to zap the QR code if you so choose.

To minimise points of contact we ask that you print your tickets at home if possible, or show your ticket on your phone screen or tablet.  Tickets ordered online will only be sent to your email address.

We have moved to requesting payment by card if possible. 

There will no longer be a cloakroom facility available.  Please note that large bags and rucksacks are not allowed in the auditorium.  Please speak to a member of staff if there is a storage requirement, although we would ask that you try where possible to limit the amount of baggage you bring with you on a visit to small personal items only, e.g handbag or laptop case etc.  

Wet umbrellas can be placed in the umbrella stand inside the main doors.

Peace of mind booking:

In light of the impact of Covid-19, we have reviewed our refund policy to help ensure peace of mind booking for customers when booking future shows.

Our revised refund policy seeks to clarify the terms on which you are buying a ticket and, if necessary, when you can claim a refund.

Full details of the Covid-19 refund policy can be viewed in the attachment to the right of this page.

How we will also be keeping you safe:

We have made lots of changes within the venue to make sure that you are as safe as possible during your visit, but that it remains a positive customer experience.  If you have any queries or suggestions then please do let the Duty Manager or Box Office know.

As well as asking you to be mindful of guidelines staff and volunteers at the venue are:

Wearing masks when in the public areas of the venue

Undertaking regular cleaning and additional wiping down of all regular touch points and toilets etc

The auditorium and back stage areas will be thoroughly cleaned and disinfected after each performance using a fogging machine.

The auditorium ventilation is provided by an air handling unit which brings in 3 cubic metres of fresh air per second and circulates it through and out of the space.

The rest of the venue is subject to manual ventilation via doors and windows.

Due to the volume of shows that have been rescheduled during the lockdown period we will send out a reminder email to ticket holders approximately one week before the show.  This is dependent on us having email details for customers.  If you are not sure and would like to receive these then please check with Box Office.

There will no longer be an evening box office.  Tickets pre-held at the venue can be collected during daytime opening hours or at a ticket collection point in the foyer on the evening of the show.

Some shows may be reduced in length or may not have an interval.  This is at the discretion of the visiting companies.

There will no longer be a pre-loved book table in the venue to avoid unecessary touch points and handling.

Please respect our staff and other audience members by abiding by our guidelines, helping to keep us all safe and well.

See it Safely

The venue is delighted that in recognition of all the work we have carried out to ensure the venue is Covid-secure we have been accredited with the Society of London Theatre's and UK Theatres' See it Safely charter mark.  More information can be found on their website: https://officiallondontheatre.com/see-it-safely/

A warm welcome

The landscape around us may still be changing, but you can be assured that our usual customer service and friendly faces remain the same.  We want your experience at The Lights to be a positive one and cannot wait to be able to welcome you back - albeit for limited shows and events at the moment.

The Lights team