Be Covid safe
Enjoy a great experience at The Lights and be Covid safe
We continue to work hard to make the venue as covid secure as possible and for you to have a safe and enjoyable visit. On this page you can read about the steps we have taken, and what we ask of you.
Please do not come to the venue if you have tested positive for Covid, or are displaying any of the government recognised coronavirus symptoms. Our refund policy can be found to the right of this text.
The Lights will open one hour before the start of the performance to allow time for people to arrive naturally and minimise queues. Entrance will be via the main doors.
HANDS: There are hand sanitiser points as you enter the venue and at strategic points around the building. Please ensure that you use these upon entrance and as you move around. Please ensure you wash your hands thoroughly after visiting the toilets.
SPACE: there is no social distancing in place in the venue, but we would ask that you be considerate of others and respect distances between yourself and those not in your party when you are moving around.
TICKETS: to minimise points of contact we ask that you print your tickets at home if possible, or show your ticket on your phone screen or tablet. Tickets ordered online will only be sent to your email address.
PAYMENTS: We have moved to requesting payment by card if possible.
There will no longer be a cloakroom facility available. Please note that large bags and rucksacks are not allowed in the auditorium. Please speak to a member of staff if there is a storage requirement, although we would ask that you try where possible to limit the amount of baggage you bring with you on a visit to small personal items only, e.g handbag or laptop case etc.
Wet umbrellas can be placed in the umbrella stand inside the main doors.
How we will also be keeping you safe:
We have made lots of changes within the venue to make sure that you are as safe as possible during your visit, but that it remains a positive customer experience. If you have any queries or suggestions then please do let the Duty Manager or Box Office know.
See it Safely
The venue is delighted that in recognition of all the work we have carried out to ensure the venue is Covid-secure we have been accredited with the Society of London Theatre's and UK Theatres' See it Safely charter mark. More information can be found on their website: https://officiallondontheatre.com/see-it-safely/
A warm welcome
The landscape around us has changed dramatically in recent years, but you can be assured that our usual customer service and friendly faces remain the same. We want your experience at The Lights to be a positive one and love to welcome you to the venue.
The Lights team