How to Book and Pay

Booking Information


Online - available up to 24 hours prior to a performance - after that time please contact the Box Office (Please note we charge a £1.20 non-refundable booking fee when booking online)  Please note that you will be booking through an external provider:
Click here to go to the what's on pages and on-line booking.

By Phone - 01264 368368 (answer phone outside Box Office hours) Opening Hours Monday-Friday 10am-5pm and Saturday 10am-2pm.

In Person at the Box Office - The Box Office is open Monday-Friday 10am-5pm and Saturday 10am-2pm. (Please note at this moment there will no Box Office available on the evening of a show)

By Post - The Lights, West Street, Andover, Hants, SP10 1AH

Ways to Pay:

  • Card
  • Cheques
  • Lights Gift Vouchers

Please note that we request that transactions are now made by card, to avoid cash handling post Covid-19.

Ticket types available: 

T = Standard Ticket  P = Pullman Seat  C = Concession  SM = Spotlight Member  FT = Family Ticket (2 adults and 2 children)  SCH = School Ticket  CH = Children

Collection of Tickets:  All tickets will be held at the Box Office for collection unless postage has been requested for which we charge 90p per booking.  Customers also have the option to have a 'print at home' ticket when booking on-line. Please check your booking confirmation or tickets as mistakes cannot always be rectified.

Ticket prices:  You’ll find our tickets are competitively priced - why not consider the comfort of a Pullman seat for an extra £1 per seat.  Please note that concessions are not available on Pullman seats.

Gift Vouchers: Gift Vouchers are available from the box office in £1, £10 or £20 denominations.  Vouchers may be exchanged for either shows or workshops or in the Arena Cafe Bar.  We do not usually post gift vouchers unless expressly requested, as they are not replaceable if lost in the post.

Reservations:  Reservations will be held for 3 days. If payment is not received in time reserved tickets will be released for sale.  

Exchanges & Refunds: Please note that once purchased tickets generally cannot be exchanged or refunded.  However tickets booked during the pandemic (up to and including 28 February, 2022) will remain elegible for transfer to another show should the customer test positive for covid (we will need to be notified before the show commences).  If the venue has rescheduled a show to a date that you cannot make then we can arrange a refund, transfer or gift vouchers providing we are notified 2 weeks or more before the rescheduled show date.

Concessions:  We offer concessionary tickets as published.  Unless otherwise stated, concessions are available to children under 18, those in full-time education and those in receipt of state benefit including senior citizens aged 60+.  Proof of entitlement may be requested.  Only one concession or offer is applicable per ticket.  Please note that the venue reserves the right to run promotions and offers on tickets which cannot be retrospectively applied to tickets already purchased at the full price.

Group Bookings: Group discount are available for most shows.  Buy 10 tickets and you get the eleventh free.

Special offers: The venue reserves the right to introduce special offers at any time, and these cannot be applied to tickets already purchased.

Family Tickets:   Children under 2 may be admitted to the auditorium for family shows as part of our Babes in Arms policy, and can sit on an adult's lap.

Please note that booking fees are non-refundable.

Ticket re-sale: The re-sale of tickets by retail or on-line auction site by anyone other than The Lights is strictly prohibited and may render the ticket invalid.  If a show has a waiting list then we will endeavour to sell your ticket(s) on for you and refund in vouchers if successful.  

Ticket restrictions: There may be a restriction in ticket numbers per household for specific shows.  This will be indicated on the website and at the Box Office.  The venue reserves the right to cancel tickets purchased in excess of the maximum number, without notice, unless this was due to our mistake.

Latecomers:  Once a performance has started latecomers will only be admitted to the auditorium at the discretion of the Duty Manager.

No-smoking:   Please note that The Lights is a non-smoking venue, including the use of e-cigarettes.

For more information about using the venue and our general terms please read the 'Things to Note' document attached to the right of this page.