How to Book and Pay
Online - available up to 24 hours prior to a performance - after that time please contact the Box Office (Please note we charge a £2.50 non-refundable transaction fee when booking online)
Click here to go to the what's on pages and on-line booking.
By Phone - 01264 368368 (answer phone outside Box Office hours)
In Person - 10am - 5pm Monday to Friday, Saturdays 10am - 2pm
By Post - The Lights, West Street, Andover, Hants, SP10 1AH
Ways to Pay:
- Lights Gift Vouchers
Please note: all cheque and card transactions made at the Box Office are subject to a £1 non-refundable transaction fee.
Collection of Tickets: All tickets will be held at the Box Office for collection unless postage has been requested for which we charge 80p per booking. Customers also have the option to have a 'print at home' ticket when booking on-line or through the Box Office.
Ticket prices: You’ll find our tickets are competitively priced - why not consider the comfort of a Pullman seat for an extra £1 per seat. Please note that concessions are not available on Pullman seats.
Gift Vouchers: Gift Vouchers are available from the box office in £1, £5, £10 or £20 denominations. Vouchers may be exchanged for either shows or workshops or in the Arena Cafe Bar.
Reservations: Reservations will be held for 3 days. If payment is not received in time reserved tickets will be released for sale. A 10% deposit of the purchase price can be made if you wish to reserve the tickets for a longer period, for example for a group booking.
Exchanges & Refunds: Please note that once purchased tickets cannot be exchanged or refunded.
Concessions: We offer concessionary tickets as published. Unless otherwise stated, concessions are available to children under 18, those in full-time education and those in receipt of state benefit including senior citizens aged 60+. Proof of entitlement may be requested.
Group Bookings: Group discount are available for most shows. Buy 10 tickets and you get the eleventh free.
Family Tickets: Children under 2 may be admitted to the auditorium for family shows as part of our Babes in Arms policy.
Latecomers: Once a performance has started latecomers will only be admitted to the auditorium at the discretion of the Duty Manager.
No-smoking: Please note that The Lights is a no-smoking venue, including the use of e-cigarettes.
Ticket types available:
T = standard ticket P = Pullman Seat C = Concession SM = Spotlight Member FT = Family Ticket (2 adults and 2 children) SCH = School Ticket CH = Children