How to Book and Pay

Booking Information


Online - available up to 24 hours prior to a performance - after that time please contact the Box Office (Please note we charge a £1.20 non-refundable booking fee when booking online)
Click here to go to the what's on pages and on-line booking.

By Phone - 01264 368368 (answer phone outside Box Office hours)

In Person at the Box Office - 10am - 5pm Monday to Friday, Saturdays 10am - 2pm

By Post - The Lights, West Street, Andover, Hants, SP10 1AH

Ways to Pay:

  • Card
  • Cheque
  • Cash
  • Lights Gift Vouchers

Collection of Tickets:  All tickets will be held at the Box Office for collection unless postage has been requested for which we charge 80p per booking.  Customers also have the option to have a 'print at home' ticket when booking on-line or through the Box Office. 

Ticket prices:  You’ll find our tickets are competitively priced - why not consider the comfort of a Pullman seat for an extra £1 per seat.  Please note that concessions are not available on Pullman seats.

Gift Vouchers: Gift Vouchers are available from the box office in £1, £5, £10 or £20 denominations.  Vouchers may be exchanged for either shows or workshops or in the Arena Cafe Bar.

Reservations:  Reservations will be held for 3 days. If payment is not received in time reserved tickets will be released for sale.  A 10% deposit of the purchase price can be made if you wish to reserve the tickets for a longer period, for example for a group booking.

Exchanges & Refunds: Please note that once purchased tickets cannot be exchanged or refunded.

Concessions:  We offer concessionary tickets as published.  Unless otherwise stated, concessions are available to children under 18, those in full-time education and those in receipt of state benefit including senior citizens aged 60+.  Proof of entitlement may be requested.

Group Bookings: Group discount are available for most shows.  Buy 10 tickets and you get the eleventh free.

Special offers: The venue reserves the right to introduce special offers at any time, and these cannot be applied to tickets already purchased.

Family Tickets:   Children under 2 may be admitted to the auditorium for family shows as part of our Babes in Arms policy.

Latecomers:  Once a performance has started latecomers will only be admitted to the auditorium at the discretion of the Duty Manager.

No-smoking:   Please note that The Lights is a no-smoking venue, including the use of e-cigarettes.

Please note that booking fees are non-refundable.

Ticket types available: 

T = standard ticket  P = Pullman Seat  C = Concession  SM = Spotlight Member  FT = Family Ticket (2 adults and 2 children)  SCH = School Ticket  CH = Children