How to Book and Pay

Vouchers

Online - available up to 24 hours prior to a performance - after that time please contact the Box Office (Please note we charge a £2 non-refundable booking fee when booking online)

By Phone - 01264 368368 (answer phone outside Box Office hours)

In Person - 10am - 5pm Monday to Friday, Saturdays 10am - 2pm

By Post - The Lights, West Street, Andover, Hants, SP10 1AH

Ways to Pay:

  • Card
  • Cheque
  • Cash
  • Lights Gift Vouchers

Please note: all cheque and card transactions are subject to a £1 non-refundable fee.

Collection of Tickets:  All tickets will be held at the Box Office for collection unless postage has been requested for which we charge 70p per booking.

Ticket prices:  You’ll find our tickets are competitively priced - why not consider the comfort of a Pullman seat for an extra £1 per seat.  Please note that concessions are not available on Pullman seats.

Gift Vouchers: Gift Vouchers are available from the box office in £1, £5, £10 or £20 denominations.  Vouchers may be exchanged for either shows or workshops held at the venue.

Reservations:  Reservations will be held for 3 days. If payment is not received in time reserved tickets will be released for sale.

Exchanges & Refunds: Please note that once purchased tickets cannot be exchanged or refunded.

Concessions:  We offer concessionary tickets as published.  Unless otherwise stated, concessions are available to children under 16, those in full-time education and those in receipt of state benefit including pensioners.  Proof of entitlement may be requested.

Group Bookings: Group discount are available for most shows.  Buy 10 tickets and you get the eleventh free.

Family Tickets:   On selected shows family tickets are available at a reduced price for groups of four, of which at least one must be an adult and one a child.
For Health and Safety reasons please note that children under the age of two years will not be admitted to the auditorium.

Latecomers:  Once a performance has started latecomers will only be admitted to the auditorium at the discretion of the Duty Manager.

No-smoking:   Please note that The Lights is a no-smoking venue.